b88fb Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At b88fb, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal information we collect from Bangladesh players, why we collect it, how it is stored and protected, who we may share it with, and what rights you hold over your own data.
Information We Collect
b88fb collects personal data from you at various points during your relationship with our platform — at the time of registration, during account verification, while you use our services, and through your interactions with our support team. We only collect data that is necessary for the purposes described in this Privacy Policy or required by applicable law.
1.1 Information You Provide Directly
When you register an account, undergo KYC verification, make a deposit, or contact our support team, you actively provide b88fb with personal data. This includes:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID) number, passport number, photo ID scans | Registration & KYC verification |
| Contact Data | Mobile phone number (bKash/Nagad registered), email address, division and district of residence in Bangladesh | Registration |
| Financial Data | bKash wallet number, Nagad account number, Rocket number, Upay number, transaction history, deposit and withdrawal records in BDT (৳) | Deposit / withdrawal activity |
| Verification Documents | Scanned copies of NID, passport, driving licence, utility bills, bank statements, selfie with ID | KYC verification process |
| Communications Data | Live chat transcripts, WhatsApp messages sent to support, email correspondence, feedback submissions | Any time you contact support |
| Account Preferences | Responsible gaming limits set by you, self-exclusion preferences, notification settings, language preferences | Account settings activity |
1.2 Information Collected Automatically
When you access and use the b88fb platform, certain technical and behavioural data is collected automatically by our systems. This data is used for security monitoring, fraud prevention, platform performance optimisation, and regulatory compliance. It includes:
- IP address and approximate geographic location derived from your IP address.
- Device type, operating system, browser type and version, screen resolution, and device language settings.
- Session data including login timestamps, session duration, pages and game sections visited, and navigation sequences.
- Betting and gaming activity data — game titles played, wager amounts in ৳ BDT, bet outcomes, bonus usage, and wagering progress records.
- Referral source data — how you arrived at b88fb (e.g., direct URL entry, search engine, referral link).
- Cookie and tracking technology data as described further in Section 4 of this Privacy Policy.
1.3 Information From Third Parties
In limited circumstances, b88fb may receive personal data about you from third parties. This occurs where:
- A payment service provider such as bKash, Nagad, Rocket, or Upay confirms transaction details to b88fb as part of deposit or withdrawal processing.
- An identity verification service provider confirms or supplements the accuracy of the documents you submit during KYC.
- Fraud detection and anti-money laundering (AML) screening services flag or clear your account in the context of a risk review.
- Another b88fb player refers you to the platform through a referral programme and provides your mobile number in doing so — in which case we will only use that number to contact you once in connection with the referral offer.
How We Use Your Data
b88fb uses your personal data for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those listed below, and we do not sell your personal data to third parties for their own commercial marketing purposes under any circumstances.
- Account creation and management: To register your b88fb account, maintain your account profile, process your login credentials securely, and apply your chosen account preferences and responsible gaming settings.
- Identity and age verification: To confirm that you are aged 18 or above and that your identity matches the information provided during registration, in compliance with our KYC obligations.
- Payment processing: To facilitate deposits and withdrawals through your registered bKash, Nagad, Rocket, or Upay account, reconcile transaction records, and resolve any payment disputes.
- Service delivery: To make available our full range of cricket betting markets, live casino games, slots, crash games, and other gaming content — and to personalise your experience based on your activity history.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and unauthorised account access.
- Regulatory compliance: To meet our anti-money laundering (AML), counter-terrorism financing (CTF), and other legal obligations, including filing reports with financial intelligence authorities where legally required.
- Customer support: To respond to your enquiries, resolve complaints, process responsible gaming requests, and maintain records of our support interactions for quality and compliance purposes.
- Promotional communications: To send you notifications about bonuses, promotions, and platform updates relevant to your b88fb account — subject to your communication preferences. You may opt out of marketing communications at any time via your account settings.
- Platform improvement: To analyse aggregate usage patterns, test new features, diagnose technical issues, and improve the overall performance and user experience of the b88fb platform.
- Legal claims and dispute resolution: To establish, exercise, or defend legal claims and to respond to regulatory enquiries or court orders affecting b88fb.
KYC & Age Verification
Your identity documents are used solely to confirm you are aged 18 or above and that your account details are genuine. Verified documents are stored securely and reviewed only by authorised staff.
Personalised Experience
b88fb uses your activity data to surface cricket betting markets, game categories, and promotions most relevant to your preferences — improving your time on the platform without compromising your privacy.
Fraud & AML Monitoring
Automated systems analyse transaction patterns and account behaviour to flag unusual activity. This protects the integrity of the platform and safeguards all b88fb players in Bangladesh.
Data Sharing & Third Parties
b88fb does not sell, rent, or trade your personal data to any third party for that party's own independent commercial purposes. We do, however, share your data with a carefully selected set of third-party service providers and authorities where doing so is necessary to deliver our services, fulfil our legal obligations, or protect the security of the platform.
3.1 Categories of Third Parties
| Third Party Category | Purpose of Data Sharing | Examples |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals, transaction confirmation, fraud screening of financial transfers | bKash, Nagad, Rocket, Upay |
| Identity Verification Providers | Automated or manual verification of identity documents submitted during KYC | Third-party KYC verification platforms |
| Fraud & AML Screening | Cross-referencing account activity against fraud databases and sanctions lists | AML screening service providers |
| Game Content Providers | Delivering game content and recording game outcomes; game providers may receive your account identifier to maintain session continuity | Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming |
| Cloud & Hosting Infrastructure | Storing account data, transaction records, and platform data securely on hosted infrastructure | Secure cloud hosting providers operating under data processing agreements |
| Customer Support Tools | Facilitating live chat and support ticketing; support platform providers may process your conversation history | Live chat and helpdesk software providers |
| Legal Authorities | Responding to court orders, regulatory requests, law enforcement investigations, or AML/CTF reporting obligations | Bangladesh Financial Intelligence Unit (BFIU), law enforcement agencies |
3.2 Data Processing Agreements
All third-party service providers who process personal data on b88fb's behalf are required to enter into a data processing agreement with b88fb that obligates them to handle your data only for the specific purpose for which it was shared, to maintain appropriate technical and organisational security measures, and to delete or return the data when the processing relationship ends.
3.3 Cross-Border Data Transfers
Some of b88fb's third-party service providers operate infrastructure or processing facilities outside Bangladesh. Where personal data is transferred outside Bangladesh, b88fb takes steps to ensure that an adequate level of protection is in place for your data, consistent with applicable data protection principles. By using b88fb's services, you acknowledge that your data may be transferred to and processed in countries other than Bangladesh where our service providers operate.
Cookies & Tracking Technologies
b88fb uses cookies and similar tracking technologies on its platform to enable core functionality, improve performance, detect fraud, and where you have consented, to deliver a more personalised experience. This section explains what cookies we use and why.
4.1 What Are Cookies?
A cookie is a small text file that a website places on your device — computer, tablet, or mobile phone — when you visit it. Cookies allow the website to recognise your device on subsequent visits and to store information about your preferences or session state. b88fb also uses related technologies such as web beacons and local storage for similar purposes.
4.2 Types of Cookies b88fb Uses
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Strictly Necessary | Required for core platform functionality — keeping you logged in, maintaining your session, securing your account, processing transactions. Without these cookies, b88fb cannot function. | No — these are essential |
| Performance & Analytics | Collecting anonymised data on how players navigate the platform — which pages are visited most, where errors occur, and how quickly pages load — to help us improve platform performance. | Yes — via browser settings |
| Functional | Remembering your account preferences such as chosen language, display settings, and responsible gaming limits so you do not need to re-enter them on each visit. | Yes — disabling may affect experience |
| Fraud Prevention | Detecting unusual login patterns, identifying device fingerprints associated with flagged accounts, and supporting anti-money laundering monitoring systems. | No — security-critical |
| Marketing (Optional) | Tracking referral source and campaign performance to understand which promotional channels bring players to b88fb. Used only in aggregate and not to profile individual players for external advertising. | Yes — opt out in account settings |
4.3 Managing Your Cookie Preferences
You may adjust your browser settings to block or delete non-essential cookies at any time. Instructions for managing cookies vary by browser — refer to your browser's help documentation for guidance. Please note that disabling strictly necessary or fraud prevention cookies will impair or entirely prevent your ability to use the b88fb platform.
Data Retention & Storage
b88fb retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for as long as we are required to retain it under applicable law. The table below summarises our standard retention periods by data category.
| Data Category | Standard Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML, fraud investigation, and regulatory compliance obligations |
| Financial & Transaction Records | 7 years from transaction date | Financial record-keeping obligations and dispute resolution |
| KYC Verification Documents | Duration of account + 5 years after closure | Regulatory obligation to retain identity verification records |
| Customer Support Communications | 3 years from last interaction | Quality assurance, complaint handling, and legal claim defence |
| Technical & Log Data | 13 months from collection | Security monitoring, fraud detection, and platform diagnostics |
| Marketing Preferences | Until you update or withdraw consent | Ensuring communications comply with your stated preferences |
When the relevant retention period expires, b88fb securely destroys or irreversibly anonymises your personal data so that it can no longer be attributed to you as an individual. Anonymised aggregate data may be retained indefinitely for statistical analysis and platform improvement purposes.
Data Security Measures
b88fb employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Security is embedded into our platform architecture from the ground up, not applied as an afterthought.
SSL / TLS Encryption
All data transmitted between your device and b88fb's servers is encrypted using industry-standard SSL/TLS protocols, protecting it from interception in transit.
Encrypted Storage
Personal data and financial records stored in b88fb's databases are encrypted at rest. KYC documents are stored in isolated, access-controlled secure document vaults.
Access Controls
Access to personal data within b88fb is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular access rights reviews.
Continuous Monitoring
b88fb's security systems continuously monitor for unusual login attempts, suspicious transaction patterns, and potential data breach indicators across all platform layers.
6.1 Your Responsibility
While b88fb takes extensive measures to protect your data on our side, you also play an important role in keeping your account secure. You should use a strong, unique password for your b88fb account, enable two-factor authentication (2FA) through your account security settings, never share your login credentials with any third party, and contact b88fb support immediately at [email protected] if you suspect your account has been compromised.
6.2 Data Breach Response
In the event of a personal data breach that poses a risk to your rights and freedoms, b88fb will notify affected players promptly and take immediate steps to contain the breach and mitigate any harm. Where required by applicable law, we will also notify the relevant authorities. b88fb maintains a documented incident response procedure specifically for data security events.
Your Privacy Rights
As a b88fb player, you hold a number of rights in relation to the personal data we hold about you. b88fb is committed to honouring these rights promptly and without undue delay. Requests to exercise any of the rights described below may be submitted by contacting our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.
Right of Access
You have the right to request a copy of all personal data b88fb holds about you, including your account data, transaction history, and KYC records.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
In certain circumstances you may request that b88fb delete your personal data. Note that this right is subject to legal retention obligations — we cannot delete data we are required by law to keep.
Right to Restrict Processing
You may ask b88fb to restrict how we process your data in certain situations, such as while you contest the accuracy of data we hold or while a complaint is under investigation.
Right to Data Portability
Where technically feasible, you may request that b88fb provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
Right to Object
You have the right to object to b88fb processing your personal data for marketing purposes at any time. You may also object to processing based on b88fb's legitimate interests where you believe your interests override ours.
Right to Withdraw Consent
Where b88fb processes your data on the basis of your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Complain
If you believe b88fb has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a complaint with b88fb directly or with the relevant data protection authority.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
b88fb may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — meaning changes that significantly affect how your data is collected, used, or shared — we will notify you via a prominent notice on the b88fb platform and, where appropriate, via a direct communication to your registered contact details. The updated policy will include a revised "Last Updated" date at the top of this page.
Your continued use of b88fb's services following the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material changes, you should cease using the platform and contact our support team to discuss account closure and the return of any real money balance.
8. 2 How to Contact b88fb About Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how b88fb handles your personal data, please contact our dedicated support team using the details below. All privacy-related enquiries are handled by staff who are trained in data protection obligations.
Email Support
Send your privacy enquiry or data rights request to [email protected] with the subject line "Privacy Rights Request". We aim to respond within 30 days.
Live Chat
Our support team is available via live chat 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). Live chat is suitable for general privacy questions and account-related queries.
Reach b88fb support via WhatsApp at +880 1700 000000 for quick responses to privacy questions. For formal data rights requests, email is preferred to ensure a documented record.
Response Times
General privacy enquiries: within 5 business days. Formal data rights requests (access, erasure, portability): within 30 calendar days of identity verification being completed.
Have More Questions? We Are Here to Help
Our support team is available 24 hours a day, 7 days a week to assist with any privacy questions, account matters, or responsible gaming requests. You can also explore our FAQ page for instant answers to common queries about your b88fb account.